Refund Policy

1. Digital Content

AShot provides digital video content that may be delivered immediately after purchase. Once paid content has been unlocked or watched, purchases are generally not refundable, except where required by law or where we approve a refund.

2. Refunds May Be Approved When

Refunds may be considered for duplicate charges, verified technical issues, accidental purchases where paid content has not been watched, removed content that could not be accessed, or where required by applicable law.

3. Refunds May Be Refused When

Refunds may be refused when a user has watched a substantial portion of paid content, completed one or more paid episodes, repeatedly abuses refunds, files inconsistent claims, or requests a refund after consuming unlocked content.

4. Activation Keys / Interactive Games (Final Sale)

For interactive games and other products delivered as an activation key (e.g. a Steam key): once payment is completed, the activation key is issued and delivered to you immediately (emailed to your purchase email). Because an activation key is a one-time, immediately-usable digital good that cannot be revoked or returned once issued, all such purchases are final and non-refundable once the key has been issued — regardless of whether it has been activated or redeemed. This is disclosed and agreed at checkout before payment.

Delivery problems are handled separately and are not refunds: if you do not receive your key, the key is invalid, or you were charged more than once, contact support and we will verify and re-issue the key.

5. Review Records

We may review order records, unlock records, playback records, IP address, device information, user agent, and support history when evaluating refund requests or payment disputes.

6. Contact

Refund requests: [email protected]