We aim to respond to all requests within 1 business day. For urgent payment or playback issues, email is the fastest route.
Subscriptions and coin packs purchased through the Apple App Store or Google Play are refunded through those stores directly:
For purchases made on our website (Stripe), email [email protected] within 7 days of purchase. See our full refund policy for details.
Try the following first:
If the issue persists, email [email protected] with your order ID (App Store or Google Play receipt), the title of the series, and a screenshot. We’ll restore your access within 1 business day.
Still broken? Email [email protected] with your device model, OS version, app version, and the title / episode where playback failed.
You can delete your account directly on our website — no app login required:
Enter your email address, verify with a 6-digit code, and confirm. Your personal data will be removed within 30 days (anonymized order records are retained for legal compliance). See our privacy policy.
On the login screen, tap Forgot password? A reset link will be sent to your registered email. The link expires in 1 hour.
Didn’t receive it? Check your spam folder, or email [email protected] with the email address you registered with.
Use the Report button on any series or episode page in the app, or email [email protected] with the URL and a description of the issue.
Copyright complaints follow our copyright policy. Community standards are documented in our community guidelines.